Where do I start with this company? First off their business name should be Lemillions RV Truck their a huge rip off. I called in and told them problem was it needed a new fuel line for the high pressure injection system because the bolt was allowing fuel to come out the top of it, as well as new bolts on the fuel injection pump as they had rattled out causing this whole issue and was quoted $240 plus parts. Upon arrival they saw dollar signs as a mother and her young son in a dodge sprinter with 4 dirt bikes headed to California for his race and was desperate to get vehicle fixed as soon as possible due to time crunch. Once vehicle was inspected I was told they needed to check to see if we needed a new pump all together, would order the line and it also needed a new starter which was not an issue before. The van was covered in diesel due to the leaking from the line. So they charged $214 to clean under the hood as well stating they didn’t want us to go up in flames down the road. I told them nothing was wrong with the pump as I had already blocked that leak trying to get it to them and no fuel came out anywhere. So I was certain it just needed a new fuel line and replace bolts. Then their all time famous words “As long as nothing else goes wrong when taking this apart and putting back together” your looking at $1700 with parts and labor. Labor of 9 hours was calculated for this job insane.The next day they didn’t call me ahead of time they wait till I arrive at facility at 11:30 when my van was expected to be finished to notify me that the injection pump was moving around and they needed to take if off and reinsert in as it wasn’t properly inserted at a previous dealership. Wow 3 more hours of labor projecting to be $2100 now with my son and I in their waiting for another 3 hours for them to come out and tell me no it was inserted correctly just needed new bolts. I was furious as I had already stated to them at initial arrival it needed new bolts as a gentlemen at autozone had rigged some in there for me to make it to lemeilleurs. I told them are you kidding me? I told you this and they still argued with me stating reguardless pump had to come out and be reinstalled so it wasn’t a waste of time and this was the owners son now speaking with me. Then why wasn’t that tallied up in original quote that I signed. They test drove it and as soon as we pulled out not even a 100 ft the serpentine belt broke and wrapped a around the harmonic balancer which in result destroyed the front main seal. I called them took back and they concluded it to be coincidental they ordered belts quoting me $190 for serpentine belt and $89 for smaller belt as well as a week of repairs for the crank front main seal. We left and refused them to service anymore as that was totally unaffordable if 9 hours of work cost $2100 to still leave undrivable. Called Mercedes where they ordered the belts and picked up ourselves to find out serpentine belt was only $48 and smaller belt $22 they also asked us were these for lemeilluer bc they called for these same belts and we then told them what they were charging us after finding out true price and they informed us that lemeilluer gets a deal with them for even cheaper then what we got. So lemeilluer was making $190 profit off of parts alone in this case. Ironically I called and said I have parts if I could just pay them labor as I knew of no one else to help me and they refused service saying they had no available mechanics for remainer of week. Their a rip off and have absolutely no morales and I am now getting an attorney involved! We were towed to Dodge of Boerne Texas who at first couldn’t fit us in but after hearing our horrific story took us in immediately with owner and manager approaching us apologizing for what we had been through and said we were completely ripped off.
Mrs. Sims contacted us stating she had a fuel leak from an injector line, stating she had already put orings under a tapered seat high pressure fuel line(6 total)& jb weld on the lines to try&stop the leak. We advised her charge was an hour diagnostic fee&the line if this was all she needed. When she arrived at our repair facility&pulled up front, diesel fuel was running from underneath the vehicle. We made her aware we would have to pull vehicle into the shop&stop the fuel leak before we could assess what was causing the leak. The Cust(who isn't a mechanic)assured us it was only the line because she had her vehicle in a repair shop before she had left on her trip from Fl. To CA. After we got it cleaned (approx.1.5 hours)we pulled the inlet boost resonator off, the top engine cover off &a couple of lines intertwined to get high pressure line off the pump to the fuel rail. Once we took off the resonator it was evident the rubber boot& oring were fuel saturated. It is our experience on the 3LV6 turbo Diesel the boost boot can develop a boost leak under normal conditions even when diesel fuel hasn’t saturated it. We recommended replacing the boot& o-ring to keep her from having further problems on the road. Cust. agreed to the repair all the while stating she was in a time constraint to get to CA for her son to go to his MotoCross race. We did everything possible to accommodate her time frame. After getting the vehicle back together it was noticed the fuel injection pump was rocking back and forth on the front of the motor& it was suggested we pull the pump, the bolts felt stripped. The young man who was with her stated he bought the bolts at AutoZone and he put them in to hold it on. The bolts were 6MM in bolt holes designed to run 7MMx1.0x35MM bolts. The bolts were incorrect, that is why the pump was rocking on the engine. After inspection & verifying with Mercedes they had no bolts in stock. We contacted the local supplier,found a supplier who had bolts with the correct thread, slightly longer so we could get to undamaged threads to be able to secure the pump correctly. Customer was extremely agitated to get on the road. Her arrival at our shop was because we shuttled her to the hotel the prior day & picked her up the following day anticipating her vehicle was close to being ready. We let the Sprinter run for almost an hour to verify there were no other fuel leaks, we degreased the engine compartment & rinsed as much of the fuel off as we could, &blew it dry. We test drove the van approx.10 miles, We reexamined it to make sure we had no other leaks&there was nothing obvious that would have created a problem for her. All the while she paced frantically in/out of the building due to her time constraints to be back on the road. After looking at it, as the owner, I took it on another drive to try to circumvent any kind of problem with the fuel system. Not having any problems on the test drive when we brought it back we examined it one more time knowing it was a single mother on the road and knowing she would also have to make a return trip back to FL. Not seeing other problems, we released the vehicle to her. Keep in mind this vehicle had 85K miles on it to which she stated we just purchased it no too long ago& she was ready to go. We did not see any further issues with the fuel system...Not hearing back from her we assumed she either was still trying to decide what to do or she had taken the vehicle to another repair facility. Fortunately, we are an extremely busy repair facility, but we were doing our best to accommodate her situation but she a poorly maintained vehicle with numerous issues.We aren't in a habit of ripping off customers.When it comes to making sure the vehicle is safe for the road we don't apologize or cut corners. Where we do take offense is slanderous comments about our facility & technicians.We did all she allowed us to do for her repairs&glad she found a facility she trust.(SureCritic.com)complete response
- LeMeilleur's RV-Truck Repair