Beware the $784.71 motorhome oil change & service. Went to this company for extended warranty work (recommended by warranty company) and thought we'd have our coach serviced while it was there. Our mistake for not asking what they charged; but after 8 years of servicing and all being within $50 we just ask for it to be serviced. Typical oil & filter, fuel filters and greasing normally around $300. Not here..labor alone was $312.50 ($125 for changing 2 fuel filters, $187.50 for changing oil & greasing), $258.86 for oil(Rotella normally $80-90), fuel filter $94.69(normally $10-15). After talking with the service writer, the owner called me. Telling me how superior their service was to anyone else's, i.e. they use RainX wiper fluid not that blue stuff that corrodes the lines and they actually grease the coach and not just say they do. He kept telling me they weren't a Jiffy Lube, his techs were certified and made more then $15 an hour. He refused to accept that we always take our coach to reputable, certified care facilities, i.e. Cummins Coach Care who do quality service for a fair cost. Before going to this business you had better check their price. I don't know how such a business can succeed if they rip everyone off this way. Perhaps it's just the out of state people they take advantage of with their exorbitant prices. The next day we received an email from them stating they were reimbursing us for $37.50 because they charged us the labor rate they charge the warranty companies which was $15 an hour higher....Generous of them wasn't it!!!!
We thank you for your coming in to LeMeilleur’s to have your vehicle serviced and for the repairs needed for your vehicle. As a business we value our customers and the trust they place in us by choosing us. Unfortunately, we cannot always make every customer happy or satisfied. Sometimes this is due to an expectation we did not know about or a service requested and performed resulting in a higher cost than the customer was prepared or expected when the job is completed. When we performed the services on your vehicle part of the repair was to evacuate and recharge the A/C system. We did not charge you for the Freon we had to use for your system. Your vehicle holds approximately 3.5 pounds of Freon at a cost of $148.75 plus applicable taxes. We did however charge you for the service at $125 for 2.5 hours of labor for a total of $312.50 and this was in error. Your actual charge should have been $275.00 therein lies our dilemma. We made two mistakes in our billing. We cannot go back to Good Sam to see if they would allow more money for the A/C Freon nor can we go back to you and yet you feel like we overcharged you for the entire service/repair. So as a gesture of goodwill we have agreed to refund you the error in your favor, $37.50. This has been applied as a credit to your credit card , your receipt is attached.In addition, Mrs. B.H. stated to David LeMeilleur, owner, she plans on making sure everyone including internet and campfire RV conversations to give our company negative reviews to discourage other RVer’s from using our facility.Just like you we are disappointed in your negative experience here. All we can do is learn from it and try better for the next customer. As a business we have worked hard to always do a good job for our customer and to fix it right the first time. All of our technicians who worked on your vehicle are ASE certified and all of our employees have to pass a background check to work for us. We have a state of the art repair facility and pride ourselves on our reputation and abilities.
- LeMeilleur's RV-Truck Repair