Kerrville Auto Repair

We started using LeMeillers over 4 yrs ago when they performed an emergency repair to our RV to allow us to continue a trip. They regularly service our diesel pusher and our autos. Repairs to our RV have included complicated diagnostics and tackling quite a range of mechanical or RV components. All have been completed with expertise and professionalism that have left us with great confidence in their ability to deal with any issue that might come up. We recommend LeMeilleurs without reservation.

We had an incredible experience working with Billy and the team at Lemeilleur's RV! Our Class A gas motorhome needed a new fuel pump and we had a very tricky situation-- the way our coach was built, the fuel tank was nearly impossible to access. The crew did an amazing job, came in under the estimated amount of labor, and earned our complete trust. They even reinstalled the fuel tank in a way that it's easily accessible for future repairs. 1,000 miles later, we are still running like a dream! We had a Good Sam Extended Service Plan warranty and Billy worked tirelessly with the insurance adjuster to get the full coverage of the repair that Good Sam owed us! As always, insurance companies like to try to deny coverage right off the bat, but Billy worked so well with them and with us. Also, Lemeuiller's labor has its own warranty, so there's an extra level of security with them. Lemeuiller's is a rare kind of place-- honest, hard-working, and kindhearted folks who are incredibly knowledgeable and willing to fix the hardest of problems. Just a heads up-- this shop stays extremely busy because they're the best in the area, so if you think you need to come in, call ahead and plan to leave your coach there while it gets fixed. Lemeilleur's is busy for a reason! We visited another local shop and were treated poorly-- very happy to have found Billy and his crew. Amazing service!

10/7/15 I have an appointment, I turn the truck in at 8am, check the brakes. After 12 noon I get a call brakes are fine but there is water in the brake fluid, 4%. I agree to cleaning the pads and flushing, refilling and bleeding the brakes. Silence the rest of the day, shop closes at 5:30pm. 10/8/15 I stop by at 8:30 am (shop opens at 7:30), mechanic is just now working on the brakes, they were snowed under yesterday. No answer to why it took 4 hours to pull 4 wheels and visually inspect pads and rotors ( I could have done that with a jack and a lug wrench in less time), no answer as to why with an appointment no one works on the truck. No answer as to why I was not called yesterday to give me the option to leave the truck overnight or reschedule the work. No answer why they can not foresee the work load and adjust scheduling as needed. Just excuses and apologies which do nothing, I was a worker, and management, planning and scheduling are basic to being successful. Finally get a call at 11am and the truck is done but there is a check engine light noticed yesterday that they will now finally check. Now you would have thought, being snowed under and all, that the service writer would have pitched in and helped, at least run the computerized check, I mean how hard can it be to hook up a couple of cables? Call back telling me what the issue is wanting to know if they should fix it. No! Please understand, in my younger days I was a mechanic, nothing mentioned requires any kind of certification to understand how to do it, and do it well. This is my second trip to Lemeilleur's new shop, the first time was with my Dodge p/u and that first time they were great - since then they became affiliated with NAPA. Not sure if that has anything to do with it, but they fell way down the customer service slope this time. Plan on it taking more time than you think is reasonable. EDITED TO ADD: So they had the truck for 13.5 shop hours, and booked 3.2 hours of work on the ticket - picked up the truck at 11:30 am. and talk about price gouging, under parts a quantity of one is listed under DOT 4 brake fluid. Napa, which they are affiliated with, list the RETAIL price for one LITER of DOT 4 at $12.49, they charged me $24.50 - I am a business owner so I know they do not pay retail.

We took our Kia in for odd inside tire wear. They put it on the Hunter alignment machine and both front and rear toe, caster and camber were out of factory specs. After doing a full alignment, they said if we reversed our tires (inside to outside) we could get another 2/3000 miles from them. We went with their recommendation and they remounted, balanced and rotated the tires. After the alignment, the car drove like new, straight and true and we did get those extra miles without issue. Over the years, David, Denise and their team have done work for me on a Class A motorhome, a couple of our cars and also our travel trailer. They recently installed a TPMS system on our dual axle Travel trailer and also balanced the wheels. The job was done as promised and on time. We have always found them professional, fairly priced and never an issue or problem with the jobs.

They are very knowledgable about motorhomes and do a good job on repairs.

Good folks who know what they're doing -- and are equipped and trained to do the job correctly. I have entrusted my vehicles with them for many years, and will continue to do so in the future.

Quick, competent diagnosis and repairs. Best of all, these folks communicate with the customer.

12/2/15 Invoice 7427 Today I returned to have work completed and to talk with someone (Billie was at training) about the above invoiced service. The man at the desk was unable to listen to what I was saying, got frustrated and refused to complete the work with the exception of installing a cabinet latch which had been ordered (at no extra charge). My complaint was that I was charged $114.40 for installing a light bulb. The cabinet latch had been ordered, but no work done and the faucet was never tested. All they had to do was to turn it on since the water tank was full and the water pump worked just fine. Instead they said on the invoice "will need more time to connect water and diagnose faucet symptoms." So it took a full hr. to replace one light bulb and look at a cabinet latch? Went somewhere else and it took them 5 min. to listen to the faucet groaning and suggested I replace fixture since it didn't have parts due to age. (no charge for the diagnosis) Then, I was charged another $110 to diagnose an exhaust leak which I was told that it could be repaired with welding. If that didn't work, I would need a new catalytic converter. I was given a quote of 1 1/2 hrs. labor to weld and retest the P420 code. Frankly, I was relieved when the man at the desk refused to do the work as I didn't think that 1.5 hrs. was necessary to weld a leak. I immediately went to American Muffler and Brake where in 5 min. they saw the leak, told me that the after market converter was a good brand and in another 10 min. were able to weld it for a grand total of $32. including tax. In my opinion, I should be refunded at least 1/2 of the $114 to replace the light bulb. Just a customer's opinion about poor service. Marcia Vallee 99 Ford E350 Gulfstream, 21 ft. P.S. When the technician test drove my vehicle, apparently, he drove it too fast as one of my cabinets and refer emptied upon opening. This never happens when I drive it.

I had a Blue Ox towing system nstalled in Austin, Texas. I didn't have time to get an Air Force 1 braking system installed at the same time as it would have taken quite a time to order and receive it. I looked at AF !'s web site and found Lemeilleur's RV listed as a distributor and installer. I called ahead and spoke with Billy....what a guy, he told me they had them in stock and we set up a future date for the install. I Had found that the installer of the Blue Ox in Austin had really done a number on the lights on my toad, some worked some didn't, bulbs were blowing etc, t explained this to Billy and he assured me that my RV and toad ( Honda CRV)would not leave their shop until everything was working correctly and to my satisfaction. As both my rig and car were needed together we stayed at a local hotel, Billy arranged transportation back and forth and even offered to take us to lunch. We had to spend a few hours at their location after we checked out of the hotel and were worried that our 2 basset hounds would be a nuisance, not a problem, we and our dogs were made very at home in their comfortable customer lounge, TV, wifi,refreshments....I've never seem large leather couches and chairs in a waiting area before. The dogs were spoiled rotten. While the work was being completed we met the owner David Lemeilleur, he explained everything that was being done and made a point of telling us that his company was very proud of it's customer service and would never compromise on quality work, with top of the line parts. He should be proud, undoubtedly the best repair experience ever for me. If you're looking for a cheap fix then I suggest you keep looking, if you're looking for quality work performed by qualified technicians using state of the art equipment I thoroughly recommend Lemeilleur's RV Truck and Equipment of Kerrville, Texas. Not the cheapest but certainly the best, in this world you get exactly what you pay for. I just wish there were more RV repair facilities like this. B

Found the AC problem, fixed it, price reasonable, timely repair.